Refund & Returns Policy
Last updated: March 25, 2025
At Stanca Design Lab, we strive to provide high-quality digital services and custom web design experiences. Due to the nature of our work, involving personalized digital solutions and services, we have specific refund and return guidelines outlined below.
1. Digital Services & Custom Work
Because all our services are custom-built and personalized, we do not offer refunds once work has commenced, especially for:
• Web design and development
• Branding or graphic design work
• Consultations or strategy sessions
• Any service delivered partially or in full
Exceptions may be considered in cases of non-delivery or failure to meet clearly defined requirements stated in a written agreement or invoice.
2. Project Deposits
All custom projects require a non-refundable deposit (percentage agreed in writing) before the work begins. This secures your spot and time allocation for the project.
If a client cancels the project after the deposit has been paid and work has started, no refund will be issued.
3. Cancellation Policy
If you wish to cancel a project before work has started, please contact us at info@stancadesignlab.com as soon as possible.
• If no work has started and no resources have been allocated, a partial refund may be granted.
• If work has started, refunds will not be issued.
4. Revisions & Satisfaction
We aim for satisfaction and provide 1–3 rounds of revisions depending on the project scope. Additional revisions beyond the included rounds may incur extra charges.
Clients are encouraged to clearly communicate their needs and expectations before and during the project.
5. Digital Products (if applicable in the future)
If you purchase downloadable digital products (templates, themes, files, etc.), please note:
• All sales are final.
• No refunds will be provided for digital downloads once delivered.
6. Contact Us
If you have questions about this Refund & Returns Policy, or if you’d like to discuss your project in more detail before committing, don’t hesitate to reach out.
Stanca Design Lab
📍 Waldwinkel 4, Top 3
📍 6673 Grän, Tirol, Austria
📞 +43 676 4544964